Complaints Procedure

If you think Centrix has breached the Credit Reporting Privacy Code, Centrix has a complaints procedure in place that it will follow.

You should contact Centrix with your complaint. Contact details are:

By telephone: 09 966 9706
By email:
By post: Attn: Consumer Services
Centrix Group Ltd
P.O Box 62512
Auckland 1546

We will acknowledge your complaint within 5 working days of receipt, unless the complaint has been resolved to your satisfaction within that period.

Within 10 working days of acknowledging the complaint, Centrix will decide whether or not the complaint is justified or decide that we need more time to investigate the complaint and if this is the case, you will be advised of the additional time required and the reasons for the additional time.
As soon as practicable after a decision is made on your complaint, you will be informed of the decision, the reasons for the decision and any actions we propose to take.

If you are not satisfied with the decision, you have the right to complain to the Privacy Commissioner. The Privacy Commissioner’s contact details are:

  • Wellington Office: 109 – 111 Featherston Street, PO Box 10094, The Terrace, Wellington 6143
  • Auckland Office: Level 13, WHK Tower, 51-53 Shortland Street, PO Box 466, Auckland 1140
  • Enquiries line: 0800 803 909

A summary of your rights under the Code can be found here.

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