My Credit Report

Consumer credit bureau’s collect information on bill payments, any loan defaults as well as court judgments and how much credit you have across your mortgage and credit cards. Paying bills in full on time is also recorded, so this increases your score.

Most credit scores are between 300 and 850. A good score is considered more than 649.

If you think your Centrix credit report contains incorrect information, you can make a request to correct it by contacting us. Considering a correction request will often involve contacting the organisation that provided the information to Centrix. We will advise you of our decision within 20 working days, unless we require additional time to investigate your request.

Pay your accounts on time and keep them up to date.

Settle any outstanding defaults. A default will stay on your file for 5 years but over time the impact of the default will reduce. Paying your default will help reduce the negative impact.

Don’t open new accounts or make repeated applications for credit. Lots of enquiries for small loans or credit on your file can negatively impact your score as it could be seen that there is an increased risk. Please note, asking for a credit history by requesting a report is not the same as a credit enquiry with a lender. You can access your credit history with us and get your score as many times as you like, and it will not impact your score.

There may not be much information about your credit history, meaning you might not have applied for much credit, so there is limited data to base your score on.

Very Good and Excellent scores are usually assigned where you have a long active credit history and a very good payment history demonstrating a high level of stability.

A Centrix credit report contains credit information about you that is allowed by the Credit Reporting Privacy Code (“Code”). Centrix may provide your credit report to its subscribers, including credit providers that have your consent to review your credit report and debt collectors. Generally, credit providers are businesses who lend money (such as banks or finance companies) or businesses who provide goods and services before payment (such as mobile phone retailers or gas or electricity retailers).

The following information may be on your credit report:

• Full Name and any known alias name or previous name
• Gender
• Date of Birth
• Address and any known previous address
• Occupation and any previous occupation
• Employer and any previous employer
• Type of credit sought
• Amount of credit sought
• Whether you are the applicant, joint applicant or guarantor
• Date of the application
• Details of the credit provider

In addition, the following information in relation to any defaults by you in payments of a credit account may be on your credit report:

• Whether you are the account holder or guarantor
• Date of the default
• Type of account, the amount in default and the total amount owing on the account
• Status of the default including details of any referral to a debt collector and any payment, part payment, scheme of arrangement or write-off subsequent to the default
• Details of the final settlement of an amount of default
• Details of the subscriber
• Subscriber’s client reference number

Your report may also contain information sourced from public registries such as:

• District and High Court Judgments
• Current and past Company directorships
• Bankruptcy notices

View our sample report which details the type of information we hold.

Click here

The Code sets out how long certain information can remain on your credit file, including the following:

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You can request a copy of your credit report from us. So that we can be satisfied that your credit report is being released to you, and not someone else, you will need to complete and send to us an application form and provide suitable identification. You can also arrange for your information to be sent to your agent (for example, a financial advisor or debt counsellor)

If we do not correct the information in accordance with your request you can request that there be attached to the information a statement of the correction sought by you and not made. You can do this by contacting us. You can also make a complaint to Centrix and we will investigate your complaint under our Complaints Procedure. Details of our Complaints Procedure is found here. You can make a complaint by contacting us.

The Credit Reporting Privacy Code 2004 affords you specific rights to access any data we hold on you and to request correction. A summary of your rights under the Credit Reporting Privacy Code 2004 can be found here.

If you think Centrix has breached the Credit Reporting Privacy Code 2004, you should contact us and we will investigate your complaint in accordance with our Complaints Procedure. Details of our Complaints Procedure is found here.

If you believe that you have been, or are likely to be, a victim of fraud (including identity fraud) you can request to suppress your credit file. Read more here to suppress your credit file page.

Centrix has an agreement to forward ‘freeze’ requests with the two other credit reporters (Equifax and illion) and can pass these on so you will not need to contact them separately if you agree to this.

If you are not satisfied with the outcome of your complaint you may complain to the Privacy Commissioner. Details of how to do so can be found on the Commissioner’s website www.privacy.org.nz.